Skip disability assistance statement.

Welcome to our website! As we have the ability to list over one million items on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you have a disability we are here to help you. Please call our disability services phone line at 518-828-3683 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for anyone with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

The PLUS Makes The Difference

Return Policy

Effective 7/1/23

Furniture Plus strives to make every customer’s shopping experience a happy and satisfying one. This includes making sure the furniture or mattress you’ve selected is sold at a fair price, is delivered in a timely manner, and is set up perfectly in your home, free of damage or defects. That’s our contract with you.

In return, we expect our customers to be well-informed before making a purchase. This includes measuring your room and entryways to determine whether a piece will fit and can be delivered. It also means that you’ve done a little homework to identify the features that are important to you, and that the furniture or mattress you’ve selected meets your criteria for style, color and comfort. We consider that to be your contract with us.

However, we know this doesn’t always happen with every purchase. In the event that you wish to return an item, please refer to our store’s return policy detailed below. We’ve included a brief explanation of the underlying rationale for each policy.

General Returns

Policy

A purchased item may be returned if:

  • Return is made within a 48-hour window of delivery or pick-up
  • Item is returned undamaged and in original condition (free of scuffs, stains, odors, pet hair, or other damage)
  • Item is not a special order, a mattress or foundation.

All returned items will be thoroughly inspected prior to issuing credit.

Charge

25% Restocking Fee

Balance of purchase price will be issued as store credit.

Rationale

Removing an item that has been unpackaged, assembled and/or set up in a customer’s home increases the risk of damage due to environmental exposure, customer usage, and additional handling. Items returned from customers are inherently less valuable than when they were originally received from our suppliers.

All returns require a significant investment of time by our warehouse staff to inspect, clean and repackage the item before returning it to inventory.

Chairs, tables and other items that are assembled before they are delivered require disassembly and repackaging, or must be stored assembled. This reduces available warehouse space and increases the risk of damage.

Re-Delivery

Policy

For an additional fee, Furniture Plus will pick up an item to be returned regardless of whether it was originally delivered by us or picked up by the customer.

Charge

Re-delivery fee equal to standard delivery charge, plus a 50% surcharge (1.5X normal delivery charge).

Rationale

Delivery slots are valuable, and delivering furniture by our staff involves time and cost. Tying up a delivery slot to pick up a returned item eliminates that slot for a first-time delivery to another customer.

Special Orders

Policy

Special orders may not be returned for any reason. Special orders are defined as:

  • Items that are not on display or stocked by Furniture Plus
  • Item ordered in a custom fabric
  • Alternate color of an item on display
  • Loveseats and ottomans
  • Sectionals and modular furniture that is ordered in a different configuration than the display model.

    • Customer invoices will identify all items that are considered special orders.

    Charge

    No returns or credit given on special orders.

    Rationale

    Re-selling a special order item is extremely challenging. Showroom space is limited and we do not have space to display special order items that are returned from customers. Additionally, special orders involve a customer’s personal taste and design preferences which may not appeal to everyone.

    Loveseats and ottomans are items we do not typically stock and therefore are considered to be special orders in all cases

    Closeouts & Floor Samples

    Policy

    Closeouts and floor samples are considered to be a final sale and may not be returned.

    Customer invoices will identify any closeouts or floor samples on the order.

    Charge

    No returns or credit given on closeouts or floor samples.

    Rationale

    Pricing on closeouts and floor samples is significantly reduced from the original price. In exchange for receiving reduced pricing, the customer accepts the item in “as is” condition and bears any risk that the item may not be ideal for the intended use.

    Mattresses & Foundations

    Policy

    Mattresses and Foundations (box springs and adjustable bases) may not be returned after they have been delivered and set up in a customer’s home.

    Our mattress manufacturers offer a 90-day comfort exchange on select models. See a store associate for details.

    Charge

    No returns or credit given on mattresses or foundations.

    Rationale

    Once a mattress has been used, even if only once, it cannot be returned due to the potential for environmental exposure, staining, odors and wear & tear. All mattresses are delivered new in a sealed bag that is unsealed in the customer’s home. Unfortunately we are unable to make exceptions regarding mattress returns.