Furniture Plus strives to make every customer’s shopping experience a happy and satisfying one. This includes making sure the furniture or mattress you’ve selected is sold at a fair price, is delivered in a timely manner, and is set up perfectly in your home, free of damage or defects. That’s our contract with you.
In return, we expect our customers to be well-informed before making a purchase. This includes measuring your room and entryways to determine whether a piece will fit and can be delivered. It also means that you’ve done a little homework to identify the features that are important to you, and that the furniture or mattress you’ve selected meets your criteria for style, color and comfort. We consider that to be your contract with us.
However, we know this doesn’t always happen with every purchase. In the event that you wish to return an item, please refer to our store’s return policy detailed below. We’ve included a brief explanation of the underlying rationale for each policy.