Skip disability assistance statement.

Welcome to our website! As we have the ability to list over one million items on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you have a disability we are here to help you. Please call our disability services phone line at 518-828-3683 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for anyone with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

The PLUS Makes The Difference

Return Policy

Furniture Plus strives to make every customer’s shopping experience a happy and satisfying one. This includes making sure our furniture and mattresses are sold at a fair price, delivered in a timely manner, and set up perfectly in the customer’s home, free of damage or defects.

Our success depends on customers selecting furniture that is well suited to their space. Prior to shopping, it is very important to determine the dimensions of rooms and entryways in order to select furniture that will fit and can be delivered successfully. We also ask our customers to consider important features so they select items that meet their criteria for style, color and comfort.

However, we know this doesn’t always happen with every purchase. In the event that you wish to return an item, please refer to our store’s return policy detailed below. We’ve included a brief explanation of the underlying rationale for each policy.

Policy Charge Return Policy Rationale
GENERAL RETURNS

A purchase that was picked up may be returned if:

  • Return is made within 24-hours of pick-up
  • Item is returned in its original condition (free of scuffs, stains, odors, pet hair, or other damage) and in original packaging
  • All returned items will be thoroughly inspected prior to issuing credit

A purchase that was delivered may not be returned unless:

  • Item could not be delivered due to space constraints
  • Customer determines at time of delivery that item does not properly fit the space
No returns will be accepted after delivery.

DAMAGE

Furniture Plus works to ensure that all furniture being delivered or picked up is free of damage or defects. It is the customer’s responsibility to inspect furniture before picking up or accepting a delivery. Any damage discovered after pick up or delivery will be assessed by store personnel and handled in accordance with the manufacturer’s warranty.

25% Restocking Fee

Balance of purchase price will be issued as store credit.

Furniture that has been unpackaged, assembled, installed or attempted to be delivered is at risk of damage due to environmental exposure, customer usage and general handling.

Returned items are inspected and if determined to be in new condition, are re-packaged and returned to inventory.

Any item that is not determined to be in new condition must be cleaned, repaired and sold at a significant discount. Therefore, it is our policy only to accept returns that are in new condition.

SPECIAL ORDERS

Special orders may not be returned for any reason. Special orders are defined as:

  • Items that are not on display or stocked by Furniture Plus
  • Item ordered in a custom fabric
  • Alternate color of an item on display
  • Loveseats and ottomans
  • Sectionals and modular furniture ordered in a different configuration than the display model
  • Any Twin XL or King mattress or Adjustable Base

Special orders are not returnable or eligible for store credit.

Re-selling custom furniture is very difficult due to showroom space constraints and because custom items involve someone’s personal design preferences which may not appeal to everyone.

Loveseats and ottomans are items we do not typically stock and therefore are considered to be special orders in all cases.

CLOSEOUTS & FLOOR SAMPLES

Closeouts and floor samples are considered to be a final sale and may not be returned.

Closeouts and floor samples are not returnable or eligible for store credit.

Pricing on closeouts and floor samples is significantly reduced. In exchange for reduced pricing, the customer accepts the item in “as is” condition and bears any risk that an item may not be ideal for its intended use.

MATTRESSES & FOUNDATIONS

Mattresses and Foundations (box springs and adjustable bases) may not be returned after delivery or pick up.

Exceptions:

  • Some mattresses are eligible for a one-time “comfort exchange” and may be returned under that policy. See store for details.
  • This policy does not apply to mattresses that qualify for replacement according to the manufacturer’s warranty.
 Mattresses and foundations are not returnable or eligible for store credit.

Once a mattress has been unsealed from its protective bag and/or used, it cannot be re-sold due to possible environmental exposure, staining, odors and wear & tear. All mattresses are delivered new in a sealed bag. Unfortunately we are unable to make any exceptions regarding mattress returns.

If you have questions about a specific return, please contact Furniture Plus at 518-828-3683.